Satisfaction Guarantee
Our Satisfaction Guarantee covers all purchases made at our online shop. It does not cover purchases made at department stores and specialty stores as these stores have their own Returns Policy, which we respect.
All items can be returned for a full refund or exchange within 30 days of when you receive them.
Items purchased may be returned by mail to:
RE STORE at 13/F
Kai Kwong Commercial Building,
332-334 Lockhart Rd,
Wan Chai, Hong Kong
Items must be returned in their original packaging accompanied by the receipt, so we recommend you keep your packaging and receipt for at least the first 30 days after purchase.
If you purchase the items during a gift-with-purchase or purchase-with-purchase promotion, please remember to return the gift or sale item as well.
Returning an item couldn’t be easier. If you are not happy with your purchase for any reason you have 30 days from the date you received it to exchange it or receive a refund. Please note that we only accept items that are in their original condition which means:
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No damage or stains on the products
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The product is unworn, unused and unwashed
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All original tags attached
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In resell-able condition
Please note that we will not be able to provide a refund on any shipping fees charged for the original order.
Return Delivery Charges: We will pay for shipment of repaired or replaced products to customer and customer will be responsible for return shipment of the product to us.
RETURNING PROCEDURE:
